Complaints
How to complain, and what redress is and is not available.
Tell us first
Email enquiries@ferrari-finance.co.uk with what happened and what you would like us to do about it. We will acknowledge within three working days and give you a considered reply within eight weeks, usually sooner.
The Financial Ombudsman Service is not available
This matters and we would rather you read it here than discover it later. The Financial Ombudsman Service covers regulated activities. The agreements we arrange are unregulated commercial finance entered into for business purposes, so the Ombudsman has no jurisdiction over them and you cannot refer a complaint about us to it.
The Financial Services Compensation Scheme does not apply either, for the same reason.
What is available
Our own complaints process, set out above. Beyond that, the ordinary legal remedies available between businesses, including the courts and any alternative dispute resolution the parties agree to.
If your complaint concerns a lender rather than us, and that lender is FCA authorised, their own complaints process and any redress attaching to it apply. We will tell you who to contact.
Ferrari Finance is a trading name of Lenzie Consulting Ltd, registered in England and Wales, company number 08174104. Registered office: Lynch Farm, Kensworth, Dunstable, Bedfordshire LU6 3QZ. We arrange finance of £25,000 and above for business purposes. We are not authorised or regulated by the Financial Conduct Authority.